NetSuite claims that they are redefining what to expect from a CRM solution
NetSuite CRM+ software delivers powerful customer relationship management (CRM) capabilities, including sales force automation (SFA), marketing automation, customer support and service, and flexible customization, all in a web-based CRM solution. And unlike typical CRM solutions, NetSuite CRM+ includes powerful sales performance, order management and marketing effectiveness capabilities as standard.
NetSuite CRM+ is the only CRM solution that is completely integrated with the back office—order management, fulfillment and financials—reducing manual entry and risk of error, and accelerating processes. This seamless integration ensures your business is operating on the same customer and transactional data—and gives you real-time visibility into your customer lifecycle—from lead to close to fulfillment.
With NetSuite, you can easily manage the entire customer lifecycle—from suspect to quote, order, service, and repurchase—from anywhere at any time.
Key Benefits
* Drive sales, service and marketing performance with real-time role based-dashboards
* Gain a true 360-degree view of all customer data and customer interactions
* Improve sales performance with accurate sales forecasts, automated commission and upsell management
* Improve collaboration with your partners with joint lead and campaign management
* Streamline order management processes with complete integration across sales and finance
* Improve customer satisfaction with complete case management and customer history
* Redirect marketing budget to higher-ROI campaigns by measuring campaign effectiveness
* Drive sales and service from anywhere with mobile access.
* Sales Force Automation
Take your sales process beyond what’s possible with typical sales force automation (SFA) tools. With NetSuite, you gain SFA capabilities that streamline sales with complete order management and back-office integration. You get the tools you need to truly drive sales performance with powerful sales forecasting, commission management, upsell management and much more.
* Partner Relationship Management
Improve collaboration with your partners with complete partner relationship management (PRM) capabilities that let you treat your channel partners as an extension of your direct sales team, with joint marketing campaigns, lead management and order processing.
* Customer Support and Service
Get customer service management software that improves online customer support and service, helps reduce attrition and lowers your customer care cost. In addition, NetSuite CRM+ can easily be accessed anytime, anywhere—ideal for remote call centers and workers.
* Marketing Automation
Target, build, execute, and measure the success of marketing campaigns and eliminate the complexity from lead qualification and conversion for more efficient sales execution
* Mobile/Wireless
NetSuite’s comprehensive support for mobile devices—iPhone™, BlackBerry, or Windows Mobile—ensures that your business users get the real-time access to the business information they need, when and where they need it.
* CRM Analytics and Reporting
Get powerful dashboards that provide fingertip access into sales, marketing and customer service performance—and even easily integrate back-office metrics for total business visibility.
