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The Consona CRM Suite

According to their website, Consona’s CRM software product suite facilitates effective and efficient service interactions across proactive, assisted and self-help channels and communities. This CRM suite is designed for corporate or third-party IT help desks and service desk organizations and medium to large enterprises in the high tech, financial services and telecommunications industries who increasingly focus on building brand loyalty through customer service and support.

Consona delivers either bundled or standalone solutions, including integrated case management; knowledge-enabled service resolution with advanced search, web self-service, forums, and community management; integrated chat and remote diagnostics and control; desktop portal content delivery; advanced analytics and more, to enterprises with customer service, technical support and/or IT help desks.
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